Call Center

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VirtuoCC or Virtuo Contact Center/IP PBX is the new standard in Call/Contact Center Software built on top of an asterisk IP PBX engine, which can be cloud based or installed at your premises.

  • We offer Auto-dialer, IVR, Campaign Management, Agent Console and many more features !
  • We also offer a world class CRM solution with workflow management which is 100% integrated with our Call center solution.
  • CRM offers incoming call alert/customer detail pop-up in CRM, Call/Email/SMS customers right from CRM and also listen to call recordings from CRM

Check our USA Partner TelQ for local/toll-free numbers in over 66 countries around the world such as USA, UK, South Africa, Australia & more.

Unlimited inbound/outbound minutes to USA via TelQ

Not all cloud platforms are created equal. Behind the strict service level  is a dynamic call routing engine which uses real-time quality metrics to traverse IP networks and 3200 carriers connected in local data centers distributed across 7 regions on 5 continents.

If you intend to setup a IP PBX/ Call Center, then you can choose one of the following two configurations:

Cloud Call Center/IP PBX – Call center/IP PBX software hosted in the cloud on our servers with all infrastructure such as Internet connectivity, Voice connectivity etc provided by us. You pay per agent/per month price + call charges. It is that simple. Let us see how it ranks:

  • Hassle free – As you do not have to worry about  servers, PRI lines, internet leased lines etc.
  • Maintenance Free – Think about servers, leased lines, PRI lines going down and their regular maintenance
  • Scalable – Scale from 5 agent to 500 agents in 30 minutes!
  • Monthly Charges – You have to pay per agent/per month charges

On-premise Call Center/IP PBX – In this setup everything is hosted at your premises and you have better control of everything, provided you have support staff and resources. You do not have to pay any recurring charges.

  • Lot of hassles – As you have to worry about servers, PRI lines, internet leased lines etc.
  • Scalable – With  in-house setup you have limited resources
  • No Monthly Charges – You pay one time cost for the software and setup and that is it!

Features of Virtuo Contact Center : 

Here is a feature list of VirtuoCC Software

  • Web Administration
  • Built-in IVR, Voice Mail, IP PBX , Auto-dialer & more!!!
  • Our own CRM solution with full integration (Charges apply)
  • Full Integration with supported CRM such as Zoho, SalesForce and many more*
  • Incoming Call to CRM Record Pop-up via CRM API invocation in Agent Console
  • Audio Conferencing
  • Video Calling between SIP Extensions
  • Do-Not-Call List Support
  • Support for breaks generation and configuration
  • Support for integration of external application (CRM, forms) during campaigns
  • Support for forms design
  • Support for generation of scripts by campaign and by queues
  • Storage of attention script
  • Support for retries in outgoing campaigns
  • Support for reports exporting to spreadsheets, PDF, and CSV
  • Web-based agent console
  • Support for call transfer from console
  • Ability to place a call on hold
  • Support for incoming and outgoing campaigns
  • Support for call schedule in outgoing campaigns
  • Support for call schedule assigned to the same agent
  • Support for call back login
  • Execution of multiple simultaneous campaigns
  • Monitoring of agent assigned to a call
  • Support for call recording by queues
  • Predictive dialing
  • Support for configuration of short call threshold
  • Maximum wait configuration of a dialed call
  • Support for activation/deactivation of prediction
  • Automatic calling from a list of numbers also called as Auto-dialer

Reports 

  • Breaks/rests reports
  • Call’s detail
  • Calls per hour
  • Calls per agent
  • Wait time
  • Login Logout
  • Incoming successful calls
  • Calls per hour graph
  • Agent’s information
  • Trunks used per hour
  • Real Time – Agents monitoring
  • Real Time – Incoming calls monitoring
  • Real Time – Campaign monitoring
  • Real Time – Operator Panel

How does VirtuoCC works?

Want to see how a cloud call center works. Check out our web demo as below:

VirtuoCC  admin login:
URL: http://cc.virtuo.in
username: <please fill the form on your right side for a username>
password: <please fill the form on your right side for a password>

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VirtuoCC Main Dashboard

Plethora of features

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VirtuoCC Operator Panel

Live View of Extensions, Call Incoming, Outgoing, Trunks used & more!

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VirtuoCC Agent login

We offer both Static & Call Back agents

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