IVR CRM Integration

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IVR (Interactive Voice Response) CRM Integration

The IVR solution integrated with the CRM is a Fully Engaged IVR CRM Solution, which can be used to provide the more engaging services to the clients. The IVR solution will use the already available user data, which is collected and stored in the CRM. Based on the available CRM data and user interaction, system will play more personalized IVR prompts. This will make user journey more engaging and personified. Thus, the IVR solution integrated with the CRM can render better services by giving the more personalized response to the customers.

How it works?

  • The CRM integrated with the IVR system
  • Caller calls on a predefined number
  • The system will play personalized messages based on the available CRM details and guide the Caller to get required information or to take a desired action

This kind of CRM integrated Interactive Voice Response Solution (IVRS) can be used by any organization. However, the eCommerce, customer support center and call center can leverage the maximum benefit by IVR CRM Integration. The CRM integration in Call center or eCommerce will encourage the up-selling and cross selling, too. Also, it will convert lead in IVR itself, which reduces the IVR to agent transfer ratio.

Key Features of the CRM Integrated IVR Solution:

  • IVR Scripts
  • Real time Customer Data Access
  • VoiceXML Support
  • Redesign Current IVR Scripts
  • ASR IVR Combined Support
  • Voicexml Processor
  • Call Control XML Processor
  • Simple Object Application Protocol (SOAP) Incorporation
  • DTMF Input support
  • Voice-Tone Input Support
  • Integration with Popular CRMs like Salesforce
  • Integration with Custom CRM
  • Call Recording
  • User friendly Admin GUI
  • Configurable IVR Prompts
  • Multilingual support
  • Text to Speech Integration
  • Multilingual Support
  • CDRs and Reports
  • And more

Key Benefits of the CRM IVR Integration:

  • Deliver personalized services
  • Increased Up-sell and Cross-sell opportunities
  • Reduced IVR to agent transfer ratio
  • Reduced long distance carrier cost
  • Better sales management
  • Improved customer satisfaction
  • Improved goal conversion
  • Improved ROI
  • And more