Quiz and Competition IVR Solution
The Quiz and Competition Interactive Voice Response (IVR) Solution can be used to ask a series of questions to the caller for different purposes. This can be the MCQs or objective questions and based on the answers several actions can be taken.
How it works?
- The IVR solution will randomly ask different questions to the caller
- Caller can answer using either dialpad or by speaking the correct answer
- For each answer caller will be guided to the next question until the end.
- Based on the collected answers, system will take predefined action.
Quiz and Competition IVR Solution Utilities:
The different organizations use this IVR solution to satisfy different business needs. Some of the use cases and utilities as well as the benefits of the quiz and competition IVR solution are briefed below:
Many companies use this IVR solution to run different types of contents. This can be used to award some daily deal coupons, promo codes, free vouchers, etc.
Screening the Job Applicants
Each company needs to take the formal test of the candidates to ensure that the right candidates make to the next round. This will save time and efforts of many resources of the company. The Quiz IVR Solution will take the initial test of the candidates and will give the final result for screening to the admin. This will also allow candidates to take exam on their convenient time and place.
The customer feedback is very important for each and every business. No matter, it is an IT agency, a Hotel, a hospital or any other industry horizon. The customer feedback can help in improving the services and attract more clients. The quiz IVR will help your clients to leave feedback hasslefree at their convenience. Either generate a call or ask them to make a call and leave the feedback. To encourage the feedback gathering from client, you can also provide some discount or other benefits for completing the survey.
There can be many other use cases, which can be used by the enterprises and leverage abundant benefits of Quiz and Competition IVR Solution.
Key Features of Quiz and Competition IVR System:
- Inbound and Outbound IVR call support
- Scripting for random questionnaire
- DTMF Support
- Voice recognition
- Database Integration
- 3rd Party application integration
- Multilingual support
- Personalized IVR prompts
- CRM Integration
- Web based IVR management tool
- Custom Reports
- And more
Key Benefits of Quiz and Competition IVR Solution:
- Encourage clients to interact with your business
- Improved Customer satisfaction
- Better resource utilization
- Reduced operational cost
- 24*7 access to users
- Save time
- Improved ROI
- And more